SAFE Conversations: Responding to Parent

Service Description

This focused session supports the key staff who sit at the front line when parents reach out with concerns about bullying. These are often the most challenging conversations to get right, especially when emotions are high or the facts are unclear. In this session, we’ll explore: • How to prepare for parent conversations after a bullying report • The language and tone that defuses defensiveness and builds connection • When to validate, when to clarify, and when to step back • How to explain your school’s process without sounding like you’re reading from a script • Using the responsive-regulatory model to balance accountability with empathy • Follow-up strategies to ensure families feel heard and supported This isn’t just about protecting the school’s position; it’s about building trust, showing care, and handling conflict with professionalism.